The Loved Customer
Recently, a new family member came into our home: a beautiful, playful puppy! To make sure that our new dog learns good manners, I’ve been reading Tamar Geller’s wonderful book: The Loved Dog. In it, Tamar reminds me that every interaction is a training interaction. In other words, I’m constantly teaching the new puppy—whether I intend to or not! The same is true in business. You constantly teach people all around you, all the time, whether that’s your intention or not. You teach your customer
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